FAQ
01 【Customization】Q: What is the difference between OEM and ODM?
A: OEM: Private labeling on our mature models with customizable logo, body color and outer packaging. ODM: Full custom development from scratch, including structure, appearance, power system and exclusive molds for unique machines. Partial retrofits and auxiliary attachment installation for existing equipment are supported as well.
02 【Customization】Q: In addition to snow blowers, can power tillers, rust removal machines, and snow pushers be customized?
A: Most products are available for OEM/ODM customization, covering a wide range of equipment including snow removal and agricultural machinery.
03 【MOQ】Q: What is the minimum order quantity for customization?
A: For OEM private labeling, samples are available in small batches; for ODM projects requiring new molds, minimum order quantities are negotiated based on product specifications.
04 【MOQ】Q:What are the lead times for prototyping and mass production?
A: Standard OEM private-label samples take 3–7 days; ODM complete-unit prototyping takes 15–30 days; mass production and delivery for large orders are scheduled according to the contract.
05 【Qualifications & Export】Q: Can customized products obtain export certifications such as CE and EPA?
A: The company's existing products hold certifications such as CE and EPA; customized models can be supplied with corresponding certifications to meet market access standards in various European and North American countries.
06 【Qualifications & Export】Q: Which system certifications has the product obtained?
A: The company’s entire product range holds ISO9001, ISO14001, and ISO45001 certifications, and the enterprise is recognized as a High-Tech Enterprise.
07 【Payment】Q: Is there a significant price difference between custom-made items and in-stock items?
A: Simple OEM private labeling offers narrow profit margins; conversely, ODM projects involving new mold creation entail higher costs due to tooling expenses, with specific price quotes calculated based on the customization plan.
08 【Payment】Q: How is the payment method agreed upon?
A: Cooperation is conducted in accordance with the contract: prototyping or production is arranged after the deposit is paid, and shipment is arranged once the final balance is settled.
09 【After-sales Service】Q: How is after-sales support guaranteed for custom-made equipment?
A: Benefit from 24/7 global service, including complimentary initial hands-on training (upon delivery of new equipment), full-lifecycle maintenance, and localized spare parts supply.
10 【After-sales Service】Q: Can you supply replacement parts or accessories for custom products at a later date?
A: We maintain long-term inventory of spare parts for custom models and ensure a stable, year-round supply of genuine OEM components.
11 【Partners & Clients】Q: Who are suitable for custom cooperation?
A: Clients include domestic and overseas municipal procurement organizations, high-end property management companies, snow removal contractors, foreign trade brand distributors, and garden machinery brands.
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